At EJ Vitals (doing business as “ejvitals”), we are committed to providing a seamless and reliable shipping experience for our customers. Whether you’re shopping with us for the first time or are a returning customer, our goal is to ensure that your order is handled with care from checkout to delivery.

This shipping policy is designed to explain how our shipping procedures work, what you can expect, and how we handle any issues that may arise. Please read this policy in conjunction with our Terms and Conditions for a complete understanding of our services.

Table of Contents

1. Shipping and Delivery Options
2. In-Store Pickups
3. Delayed Orders
4. Returns and Exchanges
5. Contact Information

1. Shipping and Delivery Options

We offer multiple shipping options to suit our customers’ needs:
– Standard Shipping: 5 – 10 business days
– Expedited Shipping: 3 business days

All orders are typically processed and dispatched within 1–2 business days after they are placed. We strive to ensure your items are prepared promptly and shipped securely.

In certain cases, we may collaborate with third-party suppliers who manage our inventory and may handle the shipping of your order directly.

2. In-Store Pickups

For customers located nearby, we offer a local pickup option for added convenience. This is a fast and efficient way to receive your items without waiting for shipping.

– Pickup Hours: 10:00 AM – 4:00 PM (local time)

– Important: Please wait to receive a confirmation email before arriving to collect your order.

This process ensures that each order is safely and accurately handed to the correct person.

3. Delayed Orders

While we work hard to deliver your order on time, delays may occasionally occur due to:

– Logistics challenges
– Inclement weather
– Carrier issues
– High seasonal demand

If there is a delay, we will promptly notify you with updates, including your order status and the new expected delivery date. Our priority is transparency and ensuring you have the information you need to plan accordingly.

If your order is significantly delayed, you will have the option to:

– Continue with the order
– Modify the order
– Cancel the order for a full refund

Our customer service team is here to assist you every step of the way.

4. Returns and Exchanges

For information on how we handle returns, exchanges, and refunds, please review our Refund Policy (https://www.ejvitals.com/refund-policy).

5. Contact Information

If you have any questions or concerns about our shipping policy, don’t hesitate to reach out to us:

📩 Email: sales@ejvitals.com
🔗 Contact Form: www.ejvitals.com/contact